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I am a passionate design thinker/doer. I've been told I am a great listener, connector, and bringer of clarity and focus in complex business issues. I like to combine depth with pragmatism, academia with practise, creativity with focus and user centeredness with a keen eye for business.
I am the founder of Zilver innovation, a small but leading service design and customer insight consultancy in the Netherlands with international scope. In 2016 Zilver merged with the leading global service design agency Livework.
In parallel lives I teach at the TU Delft, I am ex-chairman of the Design Management Network, member of the board of eductation at Eurib, teacher at universities in Switzerland, Mexico and Vietnam, initiator of the business design documentary 'Design the new Business', author of 'Brand Driven Innovation' (http://bit.ly/bdi-book) and founder of the online research tool '7daysinmylife.com.